Frequently Asked Questions
General Information
Contact SA Lock Trading on our National phone line 010 1400 444 and speak to our highly knowledgeable sales team.
Product/Services
SA Lock Trading is a wholesale company servicing and distributing security products and associated products to the trade
Contact your nearest SA Lock Trading branch and/or respective sales representative. Our professionals will be able to advise what product will best suit your needs.
Yes, depending on the requirements SA Lock Trading professionals will be able to give their input and advise on what solutions would best fit your security needs.
Ordering and Payments
Contact your nearest SA Lock Trading branch on 010 1400 444 to speak to any of our sales professionals alternatively, contact your area representative to place your stock orders
SA Lock Trading accepts cash, direct transfers and card payments. For your convenience, our drivers have also been kitted with a card machine
Shipping and Delivery
SA Lock Trading offers local delivery services on designated days of the week, ensuring timely and convenient receipt of your orders.
For non-local customer, SA Lock Trading offers delivery on orders over R1,500. For orders below this amount, customers are welcome to arrange their own courier collection.
SA Lock Trading does courier no neighbouring countries on the African continent.
Returns and Exchanges
- The item is returned in its original product packaging and is unused.
- Return all the parts of the item you received.
- Keep to the return time limit.
- The item is not a non-returnable item (Made up orders)
- Products can be returned so that SA Lock Trading can exchange it, replace it, or credit your account. With justified reason.
Account Information
Contact SA Lock Trading on 010 1400 444 and ask for our accounts department, one of our account’s professionals will be able to advise on the steps in opening or updating your account.
Technical Support
For all technical issues, please call our national number 010 1400 444 and you will be directed to the correct SA Lock Trading professional to assist with your technical issue requirements.
Feedback and Suggestions
SA Lock Trading is always happy to hear back from our customers, for all reviews and experiences please send to info@salock.co.za .
Your feedback and suggestions matter! By leaving a google review, you’ll help us improve our services, increase online visibility and build trust with other potential customers.
SA Lock Trading welcomes customer suggestions for new products or services. Customer input helps us innovate and better serve our customers.
Please email us on info@salock.co.za if you have any suggestions on products or services, alternatively, you can complete our online request form and we will review your suggestions.
